Terms of Service

• “Service” means the Melacak web application, websites, and related features.
• “Account” means the business workspace you register on Melacak.
• “Business Owner” means the person who creates and controls an Account.
• “Team Member” means a person the Business Owner invites to access the Account.
• “Your Data” means the content you enter or upload, including products, stores, shipments, sales, settlements, and information about your own customers.
• “Subscription” means a paid plan that gives access to the Service.

You must be at least 18 years old and legally able to enter into a contract to use Melacak. If you use Melacak on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your Account.
• Notify us at support@melacak.app immediately if you suspect unauthorised access.
• We use a third-party authentication provider (Supabase) to manage sign-in; you are responsible for choosing a strong password.

A Business Owner may invite Team Members and control what each may access. The Business Owner is responsible for the actions of their Team Members and for managing their access, including removing access when it is no longer needed. Team Members must also comply with these Terms.

You agree not to:

• use Melacak for any unlawful purpose or in violation of any applicable law;
• upload data you have no right to use, or data that is unlawful, infringing, or harmful;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• reverse engineer, copy, resell, or create derivative works from the Service, except as permitted by law;
• interfere with or disrupt the Service, or scrape or overload it with automated requests;
• use the Service to send spam or to store or transmit malicious code.

You own Your Data. You grant us a limited, non-exclusive licence to host, store, process, and transmit Your Data solely to operate and provide the Service to you (for example, running your account, generating reports, and syncing marketplace orders). You are responsible for the accuracy of Your Data and for having a lawful basis to collect and upload any information about your own customers. Our handling of personal data is described in our Privacy Policy.

Melacak can connect to third-party services such as Shopee (marketplace orders) and Stripe (payments). When you connect an integration, you authorise us to access and exchange data with that service on your behalf. Your use of a third-party service is also governed by that service’s own terms and privacy policy, and we are not responsible for third-party services.

• Paid features require an active Subscription. Prices and plan details are shown in the app before you subscribe.
• Payments are processed by Stripe. We do not store your full card details.
• Unless stated otherwise, Subscriptions renew automatically at the end of each billing period until you cancel.
• You authorise us and Stripe to charge your payment method for each renewal until you cancel.
• Fees are stated exclusive of taxes unless noted; you are responsible for any applicable taxes.
• We may change prices; we will give you reasonable advance notice, and changes take effect at your next renewal.

You may cancel your Subscription at any time from your account settings. When you cancel, you keep access until the end of the current paid period, and you will not be charged again. Except where required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused time.

Melacak, including its software, design, and the “Melacak” name and logo, is owned by us and protected by law. These Terms do not transfer any of our intellectual property to you. You may not use our brand without our prior written permission.

We work to keep the Service available but do not guarantee that it will be uninterrupted or error-free. We may add, change, or remove features, and we may offer beta or experimental features that are provided “as is” and may be changed or withdrawn at any time.

• We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others.
• You may stop using the Service at any time and may request deletion of your account from within the app.
• When you request account deletion, your account is deactivated and remains recoverable for 30 days, after which it and its data are permanently deleted. Any active Subscription is cancelled at the end of the current billing period.
• Sections that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, and governing law) continue to apply.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. Melacak is a tool to help you manage your business; you remain responsible for your own business decisions and for verifying the accuracy of records, stock counts, financial figures, and reports produced with the Service.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party, including in connection with data you upload.

These Terms are governed by the laws of the Republic of Indonesia. We will try to resolve any dispute with you informally first; please contact us at support@melacak.app. If a dispute cannot be resolved, it will be submitted to the competent courts of Indonesia.

We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email. Your continued use of Melacak after the changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us at support@melacak.app.